You may find the answer here.
VISITS
What can I expect from the visits?
The general entrance to the Cathedral of Segovia includes the interior of the temple with its 22 chapels, choir with the organs of the Epistle and the Gospel or the ambulatory.
This ticket also allows you to discover other areas of what is the last Gothic cathedral built in Spain, such as the tiled floor (large open space outside), the Gothic cloister transferred stone by stone from the old cathedral, or the four exhibition halls containing pieces of great artistic and religious value: Santa Catalina Hall, Chapter Hall, Hall of Tapestries and Liturgical Ornaments and Hall of Paintings under the Cloister.
It includes a visit to the Episcopal Palace of Segovia, a three-minute walk from the Cathedral. In this space you can see a sample of gold work, sculpture and painting, as well as rooms where the bishop lived and carried out the institutional life. Free audioguide in the Episcopal Palace: Spanish, English, French, Italian and German.
Other activities include a guided tour of the tower, the highest point from which to contemplate Segovia. A tour through four levels that includes a visit to the house where the bell ringer and his family lived or enjoy an immersive 3D video mapping in the Audiovisual Room.
Where do the visits take place?
The visits will take place at the Episcopal Palace of Segovia, Pl. San Esteban, 13, 40003 Segovia.
What to know before coming?
- The Cathedral and the Episcopal Palace do not admit visitors half an hour before closing time.
- The Cathedral includes a visit to the cloister, chapels, tiled floor and exhibition rooms: Sala de Santa Catalina, Sala de Tapices y Ornamentos Litúrgicos, Sala Capitular and Sala de Pintura Bajo Claustro.
- Visits are not admitted when liturgical acts are being celebrated.
- Free entrance to the church and Episcopal Palace is available on Sundays from 09:30 to 10:30.
Do the visits take place indoors or outdoors?
These visits take place in an indoor space.
Are tours available all year round?
In 2025 the Cathedral will be closed on the following dates:
- January 1, 5 and 6.
- April 13 (Palm Sunday) from 10:00 a.m. to 3:00 p.m. closed in the morning except for the 10:30 a.m. tower pass.
- April 18 (Good Friday)
- April 20 (Resurrection Sunday) from 10:00 to 15:00
- June 22nd (Corpus Christi) from 10:00 to 15:00
- September 28 (Feast of the Fuenscisla) with time restrictions
- October 25 (San Frutos) from 10:00 to 14:00
- December 24, 25 and 31.
How long does the visit last?
Guided tours of the Cathedral, Tower and Palace last about 1 hour each. While the general admission is limited to 9 hours.
Will food and beverages be available for purchase on site?
Drinks are available for sale at the palace.
Is parking available?
Parking will not be available.
Will there be any additional sessions?
Unfortunately, we cannot guarantee additional dates. Please check the experience page for updates on availability, as these are the confirmed dates and times.
Is there Virtual Reality?
Only virtual reality is available for the escape room experience.
Is there a dress code?
Avoid clothing that is not too revealing, such as short skirts, shorts or tank tops.
Will there be products for sale?
In the store, ticket purchase and for the Escape Room is available the payment with Bono Cultural Joven and we also have Tax Free. Exclusive products made on the artistic and religious heritage of both monumental spaces.
Are free multimedia materials available for visits?
The experience includes the following:
More information about the Escape Room?
- Address: Plaza de San Esteban, 13 (Segovia).
- For changes or cancellations, please notify 24 hours in advance.
- For reservations paid online and cancelled before 24h in advance, we will offer a gift voucher redeemable in the following 180 days.
- A maximum of 3 changes per reservation will be accepted.
- No refund will be given in case of not having read or understood the conditions, rules or recommendations of each game, as well as in case of non-compliance with the orders of the members of the company.
- In the event that the number of people is less than the number of people booked, the online payment will not be refunded.
- In case the number of persons is higher, the difference can be paid upon arrival at the Palace. Please advise of changes as soon as possible.
- Please arrive 10 minutes in advance.
- Delays of up to 10 minutes will be deducted from the time of the experience.
- After 10 minutes from the start of the experience, we cannot guarantee entry, as the experience may overlap with the next one. In this case the experience will be considered cancelled without refund.
- For security reasons, people who are suspected of being intoxicated or in any other altered state that does not meet the necessary conditions for the activity to be carried out with guarantees of respect and safety, both for themselves and for other people or property, may be prevented from entering.
- Players must go to the restroom before the experience since, once inside, it will not be possible to leave until the end of the game.
- If any player wishes to leave the room early, it will not be possible to re-enter.
- Unless otherwise indicated, the use of cell phones, cameras or any kind of outside tools inside the room is forbidden. Everything necessary for is inside the room.
- Do not force, push, hit the scenery or electrical security systems.
- For other schedules contact administracion@palacioepiscopalsegovia.es or through 921 46 22 05 (extension 2).
TICKETS
Where can I get tickets?
On the Fever app, available on Google Play and the Apple Store. On the website of Fever and the Cathedral of Segovia.
Can I buy tickets at the venue?
We will have a ticket office on site. However, tickets may be sold out when you arrive at the Cathedral or Episcopal Palace, especially with the guided tours or the Escape Room, so we recommend booking your tickets in advance to guarantee. You can purchase tickets on the Fever app or on the Fever website.
Are discounts available for these visits?
The experiences without a single ticket have a reduced price for retirees (over 65 years), large families, students under 25 years, disabled with a degree of less than 65% and Segovians registered in the province. Segovians have free admission to the general visit to the Cathedral and the Episcopal Palace.
Children under 8 years of age and disabled persons with a degree of disability over 65% have free admission. Documentation will be requested at the ticket office to obtain reductions in the rates.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It's as easy as clicking “Transfer Tickets” on your ticket in the Fever app. Please contact us if you need additional assistance. Be sure to include your ticket order number.
Do I need to print my ticket?
It is not necessary to print the ticket. You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or [Google Play](<>)). Remember to log in with the same login method used to make the purchase, you will also find your QR code in the purchase confirmation email.
I can't find my ticket, what should I do?
You can view your entry in the Fever app, under the entries section. If you do not have the app installed, you can download it from the Apple Store or Google Play. Remember to log in with the same account you used to purchase your tickets. If you still can't find your ticket, please contact us.
Are refunds allowed and what is the exchange policy?
Subject to availability, date and/or time changes are allowed up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID number. No refunds are allowed under any circumstances. For more information, please refer to our T&Cs.
Can I make a group reservation?
If you wish to book for a large group, we provide you with the following email address: info@catedralsegovia.es to which you can send a request with your preferred date of attendance and the size of your group.
ACCESSIBILITY
Do I need to arrive at the start of my scheduled session?
It is advisable to arrive 15 minutes before the guided tours begin.
Can I bring pets and are service dogs allowed?
We allow service dogs only for a seated experience to avoid collisions with other users in virtual reality.
Is the site accessible?
The Cathedral and the Episcopal Palace are accessible to the general public.
What are the prohibited items in the experience? Can I smoke or vape?
Smoking is prohibited inside the establishments. Only the consumption of water is allowed.
Is the experience accessible to people with visual or hearing impairments?
We are pleased to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Are chairs available and can I sit during the experience/exhibition?
Benches are available in various areas of the Cathedral and Palace.
Will there be restrooms available on site?
Restrooms are only available at the Episcopal Palace.
Can I take pictures or record the experience?
Photos and videos are allowed inside the enclosure if they are taken without flash.
Where can I inquire about lost and found?
We recommend asking the on-site staff if they have found your belongings. If you can't ask them on site, contact them through the Fever app.
Is a checkroom available?
This place does not have a checkroom.
Is there an age requirement?
The experience is suitable for all ages. Minors must be accompanied by an adult.
Will there be an audio guide?
The guided tour of the Cathedral tower includes a downloadable audio guide in the following languages (English, French, German, Portuguese, Korean, Chinese). Ask the staff for it! Also, the app of the Sala de Pintura Bajo Claustro is available for Android and IOS.
In the Episcopal Palace there is a free audio guide in Spanish, English, French, German and Italian.